Returns
Returns policy
eSIMs are digital delivery and cannot be returned once issued; unopened physical SIM cards may be returned within 7 days.
eSIM (digital delivery)
- eSIMs are digital products. Once the QR code or activation details are issued, the order is considered delivered and cannot be returned, exchanged or refunded.
- Please confirm your phone supports eSIM and is network-unlocked before purchase; unsupported or locked devices and changes of travel plans are not eligible for a refund.
- Duplicate charges or non-delivery caused by our error qualify for reissue or refund; contact us within 30 days of purchase with your order number.
Physical SIM cards
- Unopened cards in intact packaging may be returned within 7 days of receipt. Opened, activated or registered cards cannot be returned or exchanged (except damaged on arrival).
- If your card arrives damaged or does not match your order, contact us within 7 days with photos or video and we will arrange a replacement or refund.
- Refunds go to the original payment method; shipping fees are non-refundable and return shipping is at your cost (except where the error is ours).
How to request a return
- Email: cs@b4travel.shop (put your [order number] in the subject)
- WhatsApp: +852 6369 6869
- Service hours: Mon–Fri 10:00–18:00 (closed on public holidays).
This policy is subject to the general terms and conditions; in case of dispute, B4travel's decision is final.
